Last updated: 21 July 2026
Privacy Policy & Commitment to Confidentiality
CB Audits is committed to protecting the privacy of our clients, their employees, and any individuals whose information we process during the course of our work.
We handle all personal and business information responsibly, securely, and in accordance with applicable data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Information We Collect
We may collect and process:
- Contact details such as names, job titles, email addresses, and telephone numbers.
- Information required to deliver our auditing, mystery shopping, stocktaking, customer experience, and service quality inspection services.
- Information provided by clients to facilitate our contractual obligations.
- Correspondence between CB Audits and our clients.
We do not collect more information than is necessary to provide our services.
How We Use Information
Information is used solely to:
- Deliver agreed services.
- Communicate with clients.
- Prepare reports and recommendations.
- Meet legal and contractual obligations.
- Improve the quality of our services.
We will never sell, rent, or trade personal information to third parties.
Data Security
We take appropriate technical and organisational measures to protect information against unauthorised access, loss, misuse, alteration, or disclosure.
Access to client information is restricted to authorised personnel who require it to perform their duties.
Data Retention
Information is retained only for as long as necessary to fulfil contractual, legal, and regulatory requirements, after which it is securely deleted or anonymised.
Sharing Information
We will only share information where:
- We have the client's consent.
- It is necessary to deliver contracted services.
- We are legally required to do so.
Your Rights
Where applicable, individuals have the right to:
- Request access to their personal data.
- Request correction of inaccurate information.
- Request deletion of personal information where appropriate.
- Object to or restrict certain processing activities.
- Lodge a complaint with the Information Commissioner's Office (ICO).
Commitment to Confidentiality
Confidentiality is a fundamental principle of every service provided by CB Audits.
All information obtained during audits, inspections, mystery shops, stocktakes, customer experience surveys, or any other engagement will be treated as strictly confidential.
We recognise that our clients entrust us with commercially sensitive information, operational practices, and internal procedures. We are committed to maintaining that trust.
CB Audits will:
- Keep all client information confidential unless disclosure is required by law or expressly authorised by the client.
- Ensure all employees, contractors, and associates are bound by confidentiality obligations.
- Never disclose findings, reports, business practices, or commercially sensitive information to third parties without written permission.
- Use information solely for the purpose of delivering the agreed services.
- Securely store and protect all reports and supporting documentation.
Our commitment to confidentiality continues even after the completion of a contract or business relationship.
Contact
If you have any questions regarding this Privacy Policy or our commitment to confidentiality, please contact CB Audits using the contact details provided on our website.