Agreed Criteria
We inspect against standards agreed with you before the programme begins, creating a fair and consistent measurement framework.
Service Quality Inspections
Measure standards. Prove consistency.
Our core service uses structured, agreed criteria to inspect venues, measure brand and operational standards, and give decision-makers clear evidence of what is really happening.
Unannouncedreal-world inspections
Criteria-ledagreed standards
Reinspectedtracked improvement
Our core service
Service Quality Inspections built around your standards.
Service Quality Inspections, or SQIs, involve our highly trained team visiting your venues with a pre-set and pre-agreed set of criteria. Those criteria are tested during each visit to measure consistency, brand standards and operational performance across your business.
Venue Visits
Our auditors visit your venues and assess what customers, staff and managers are likely to experience on a typical operating day.
Year-Round Scoring
Performance can be tracked throughout the year, helping you see improvements, repeated failures and emerging risks.
Brand Protection
SQI helps protect the standards, presentation and service behaviours that influence customer trust, loyalty and revenue.
Powered by Up2Data
Turning inspection evidence into operational visibility.
Data CaptureUp2Data captures the information provided by the auditor during the visit.
Trend IdentificationThe platform helps identify patterns that may be missed or overlooked at site level.
Customer ImpactFindings can highlight issues affecting customer experience, loyalty and revenue.
Brand VisibilityClear reporting helps protect the brand by showing where standards are slipping.
Reinspection process
Improvement should be verified, not assumed.
Over the course of a year, our inspections can identify failures within the agreed criteria that should be corrected to improve brand appearance, service quality and operational consistency.
Where a section of criteria fails, we can revisit within a specified timeframe to reinspect the failed areas. This confirms whether improvements have been made and ensures the right people are informed when issues remain unresolved.
- Failed criteria identified clearly
- Specified reinspection timeframes
- Targeted checks on failed sections
- Evidence of improvement or continued non-compliance
01Agree inspection criteria
02Complete unannounced visit
03Identify failures and trends
04Schedule targeted reinspection
05Confirm improvement
Unannounced and random
A true reflection of everyday standards.
All of our audits and reinspections are unannounced and random. This protects the integrity of the data by showing how your business performs on a normal day, not just when teams are expecting an inspection.
The result is a more honest view of customer-facing standards, operational discipline and brand consistency across your venues.
Unannounced audits
Randomised visits
Normal-day visibility
Evidence-led scoring
Reinspection tracking
Brand standard assurance
Why SQI matters
Consistency is what protects customer trust.
Service Quality Inspections help businesses see whether their standards are being delivered consistently, where failures are recurring, and what action is needed to protect customer confidence.
Consistency
Measure whether sites are delivering the same standard across your operation.
Accountability
Give managers and decision-makers clear evidence of what needs attention.
Improvement
Use reinspections to confirm whether failures have been corrected.
Start with a conversation
Ready to inspect your standards properly?
Talk to CB Audits about building a Service Quality Inspection programme around your venues, brand expectations and operational priorities.